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Thank you for the clarification, yes it is vague. Still learning about my new Badlands, love it so far but want to be sure I have everything I am supposed to. While I likely won't need the towing eye, it would be nice to have just in case. Appreciate everyone's help.

That's what I wasn't sure of. I didn't see anything in the roadside emergency section (p264-p265) referencing the factory installed hitch, just the 1.5L ECOBOOST and 2.0L ECOBOOST. Perhaps I'm looking at an older revision of the manual.

I just looked at that page in the manual, and noticed that if you go back a page there are two sections, one for the 1.5L ECOBOOST and one for the 2.0L ECOBOOST. If you have a Badlands with the 2.0L engine, it says that you will be using the front recovery hooks. The way I read it, the towing...

I originally ordered an Outer Banks Bronco (full-size) in July 2021, when it came time for the 2022 MY to start, all 2021 order holders who hadn't been scheduled had to update their orders to 2022. I imagine at some point there will be a cutoff, and Ford or your dealer will reach out to you with...

Unfortunately, only your dealer and Ford probably know what happened for sure. It does sound suspicious, especially if the order was entered correctly (you said you have a printout of the order confirmation) and then two items that have been known to delay orders have mysteriously disappeared...