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Let me preface this by saying that we are attempting to get this remedied but this will be our 3rd trip to the dealership & although we are hopeful, we are starting to think that we maybe should have waited until they got the "bugs" worked out.
Anyhow, we purchased a Big Bend in the Area 51 BS. We love it other than the stereo has not worked since we bought it. We were at the dealership almost as soon as the car came off of the hauler & were there before the other 3 couples looking to buy this vehicle. We did not rush them but I think they felt rushed since their service department closes at 5pm & it was getting close to that time. I never even gave it a second thought that we never turned on the stereo but have never seen this with any other car I have ever purchased.
Well, I was playing around with all the new gadgets/buttons inside the car & realized that our stereo would not power on. I immediately contacted the salesman & he told me to just bring it back in because they probably didn't get it out of "transport mode". I took it back & the tech came out & within a couple of minutes & whatever sequence of things he did inside the car, he said it was done. Away he went but I did not leave until I attempted to turn on some music. That wasn't happening still so I went right back in to get the tech & since they were close to closing again, I had to make an appointment for service & come back a 2nd time.
I arrived for my 2nd time & decided to just wait at their request because they were certain it was just a fuse or something unplugged behind the dash. 2 hours later, I am being told that it is some module that runs the stereo & I will have to come back a 3rd time & take a loaner for a day or so. On my way home I noticed that now other features that worked before are now not working & when I spoke to the service department, they told me that what I am having replaced would not affect the things that are not working now because if it was that, they would not have worked from day 1.
I am not complaining about my vehicle because I am a Ford guy & cannot remember ever having issues with any of my Fords that I have ever owned.
I was just putting this out there in case someone had advice for us & to see if anyone else has had any of these issues.
Anyhow, we purchased a Big Bend in the Area 51 BS. We love it other than the stereo has not worked since we bought it. We were at the dealership almost as soon as the car came off of the hauler & were there before the other 3 couples looking to buy this vehicle. We did not rush them but I think they felt rushed since their service department closes at 5pm & it was getting close to that time. I never even gave it a second thought that we never turned on the stereo but have never seen this with any other car I have ever purchased.
Well, I was playing around with all the new gadgets/buttons inside the car & realized that our stereo would not power on. I immediately contacted the salesman & he told me to just bring it back in because they probably didn't get it out of "transport mode". I took it back & the tech came out & within a couple of minutes & whatever sequence of things he did inside the car, he said it was done. Away he went but I did not leave until I attempted to turn on some music. That wasn't happening still so I went right back in to get the tech & since they were close to closing again, I had to make an appointment for service & come back a 2nd time.
I arrived for my 2nd time & decided to just wait at their request because they were certain it was just a fuse or something unplugged behind the dash. 2 hours later, I am being told that it is some module that runs the stereo & I will have to come back a 3rd time & take a loaner for a day or so. On my way home I noticed that now other features that worked before are now not working & when I spoke to the service department, they told me that what I am having replaced would not affect the things that are not working now because if it was that, they would not have worked from day 1.
I am not complaining about my vehicle because I am a Ford guy & cannot remember ever having issues with any of my Fords that I have ever owned.
I was just putting this out there in case someone had advice for us & to see if anyone else has had any of these issues.
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