I'd call the Ford Customer Relationship Center at 1-800-392-3673. Have them create a case number and request for it to be escalated. Once you do this, someone in Ford will look into the matter internally and your dealership will receive the complaint in real-time.
When you call, provide them...
Is it a 360 camera? If so, there is a recall.* I am sorry your dealership is giving you a difficult time.
*I don't know if there is a recall on the non 360 cameras.
[I deleted my original post since I had an update. Sorry.]
I have a BS 2022 (built January 2022) OB trim.
-Just like the others on this thread, my vehicle makes grinding and clunking sounds during acceleration and deceleration.
I originally went to the dealership with videos and suggestions of...