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Update on my original post. After much frustration and my "plan" due to inaction, I called the GM of the dealership. He was not available (no surprise) so I left a detailed VN. No response. I jumped on the BBB website (they are members) and filed a detailed complaint of my debacle. Lo and...

Exactly. My CS rep closed my case because dealership never responded. I was forwarded to to others before I spoke with a supervisor of CS reps who "escalated" and tried calling the dealership with me on the phone. Voicemail in service. No "live" person was communicated with. The supervisor left...

Update 9/3 No luck from PV rep at Ford. They are confused as to why dealership didn't cover. No one at dealership will return Fords calls. I will wait patiently today and if no resolution I will take the next steps. I suspect foul play at dealership.

Prior to discovering this forum, I was oblivious to the "grinding" and "dragging" sensation coming from the rear of the vehicle at low speed, turning, etc. I described it as noise associated with a locked differential or a stuck parking brake. I've owned this certified Big Bend since March (from...