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You sit in that car when it happens and tell me what word you would use.

True. At that point, it’s a question of how bad do you want to keep that customer. I have honored an expired warranty many times when a valued customer insisted that it was a manufacturing issue. Right now, I do not feel valued.

I sent you a message; did you get it?

Oooo. I’ll try that. They’re not going to like it.

How do I find out who the Regional rep is for my area?

The glass did not break further until after I stopped and got those pictures. Then it began to crackle. It fully cracked up the whole glass but did not collapse. I had to press it out in order to be able to drive away. It basically fell apart at that point, except along the trim where it is...

I have elevated it to Ford. They say they can’t override the determination of the local service department. Funny, the local service department made their initial determination without even looking at the vehicle.

Closed

Thank you for a completely unrelated and unhelpful response.

Nope. There was no one anywhere near Me.

Sure, my insurance will cover it, but it shouldn’t have to.

Just driving down the highway and my moonroof exploded. Broken all the way around the perimeter. Nothing hit it. Of course, Ford refuses to cover it under warranty (18,000 miles, 11 months old). Anybody had this happen?