I use normal 80% of time and sport slippery for remaining. Over last 7000 miles been averaging 28mpg in Michigan. If you are using remote start to let car warm up that will also impact mileage. I have an OBX with 1.5l. You have bigger engine so won’t get as much. What is you avg based on...
regarding your missing points you can go to rewards in the Ford mobile app under the account icon. Go to self help/missing points. Enter the required info. Btw did you activate the vehicle to the Ford mobile app