Here is the lumbar pillow. It works so well for me that I bought two of them. One for the car one for inside the house on a chair. I hope it helps you.
Super Comfy Lumbar Pillow, Lumbar... https://www.amazon.com/dp/B0C5TG2RXD?ref=ppx_pop_mob_ap_share
I have back issues so the seats were very uncomfortable to me. I use a memory foam cushion as well as a memory foam lumbar pillow. It is a big improvement.
I did that, but they wouldn’t give in. They want me to pay out-of-pocket and there’s no guarantee that it is going to work. I sent in a complaint to the FTC. I hope others did the same.
I was told the same thing. Like you, I brought it in for the moaning noise each time the car had a recall for separate issues. What Ford is doing is wrong. They will lose a lot of loyal customers by not being responsible for the problem that they sold us. I submitted a complaint to the FTC...
Curious to know how much they charged you or if it was covered. I don’t think it’s right that they are charging people to fix a problem that they literally sold to us. I’m happy that your problem is resolved though.