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Hey Fellow Bronco Owners,
I am at a complete loss and getting super frustrated with Honolulu Ford on the status of my 2021 Bronco Sport Big Bend! I took my car in EARLY for it's oil change last Thursday & it was also due for it's 18K mile service. They said it would be 2 hours and then all of a sudden it was 6 hours later with no word from them. I had to ask in a text and they said "Tech is diagnosing your water pump, because we found it empty with no coolant. Will take longer than expected." No update then I called them at the end of the day to ask what was going on and they said that I needed a part, never specific on what part, that only Ford is making and it's going to take A MONTH AND A HALF to get here. They said they would try to help me get a rental they would over up to 10 days of the 30-45 day's I'd be without my almost brand new car. I have asked 3 times now for clarification on what the exact issue is with the car so I can do my own research or find the part somewhere else if they aren't giving me the time of day and i've been blown off every time.
I love my car and want it back so bad! I know this was mostly a rant but if anyone has any information on this issue, getting the dealership to cover a rental car for the full period or anything at all I would appreciate it more than you know
I am at a complete loss and getting super frustrated with Honolulu Ford on the status of my 2021 Bronco Sport Big Bend! I took my car in EARLY for it's oil change last Thursday & it was also due for it's 18K mile service. They said it would be 2 hours and then all of a sudden it was 6 hours later with no word from them. I had to ask in a text and they said "Tech is diagnosing your water pump, because we found it empty with no coolant. Will take longer than expected." No update then I called them at the end of the day to ask what was going on and they said that I needed a part, never specific on what part, that only Ford is making and it's going to take A MONTH AND A HALF to get here. They said they would try to help me get a rental they would over up to 10 days of the 30-45 day's I'd be without my almost brand new car. I have asked 3 times now for clarification on what the exact issue is with the car so I can do my own research or find the part somewhere else if they aren't giving me the time of day and i've been blown off every time.
I love my car and want it back so bad! I know this was mostly a rant but if anyone has any information on this issue, getting the dealership to cover a rental car for the full period or anything at all I would appreciate it more than you know
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