Transmission Issues 2023 Bronco Sport Big Bend

[ljamison78]

Seeing if anyone else has had any transmission issues with their 2023 Ford Bronco Sport Big Bend.

Here’s my story:
I bought a brand new 2023 Ford Bronco Sport Big Bend back in March 2023 with 0 miles on it, so I have not even owned the vehicle for 6 months yet. I was on travel recently when the car started acting funny in South Carolina and the check engine light and wrench came on and both were flashing and left me stranded hundreds of miles away from home. I called my insurance company and had it towed to Berkeley Ford in Moncks Corner which was the closest. When I arrived with the tow truck, the service advisor Claudio told me it would be 3 weeks before they could even look at the car and diagnosis it. He did not care that I was stranded in another state and trying to get back home to Virginia. So I called around and found another Ford dealer, Summerville Ford, who felt sorry for me and said they would look at it within the next day so I had it towed there. It took about a week for them to diagnose it, which the diagnosis was transmission slippage and that I would need a brand new transmission which is covered under warranty but they needed to get it cleared with the Ford Motor Company tech hotline which could take a few days before they could even order the part, which is also on back order with no ETA. I contacted corporate and was on the phone with them for 5 hours because this is unacceptable and the fact that I now had been stranded in South Carolina for 2 weeks and needed to get back to Virginia for work. They assigned me a case manager but they refused to pay for a rental for me while my car is being fix even though they have inconvenienced me and have sold me a vehicle that already requires a major repair. All they said was they would do rental reimbursement, so I would need to pay for the rental and they would reimburse me later, but could ship the car to me once it was fixed which could take weeks or even several months. So they are expecting me to pay for my own rental and make my car payments every month on a vehicle that its inoperable and in the shop with them. I am not rich so I cannot afford to pay for both. I told them this was unfair as this was not my fault that something happened during the production of this new vehicle. I rented a vehicle the other day only so I could get back home to Virginia but have not been able to get to work because I have no transportation. I am about to lose my job, which is going to cause a lot more problems for me. I also should not be responsible for any of this, Ford Motor Company should be since I have been extremely inconvenienced. The purpose of me buying a new car was so I would not have to deal with the headache and something like this happening on a used vehicle, but it has. I have also not seen any recalls on the transmission for the 2023 Ford Bronco Sport. As of today, the new transmission has still not been ordered. This is definitely not how you should treat a loyal customer.

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[Mark S.]

Unfortunately, unless you purchased an extended warranty there is no provision to pay for a rental car while your car is in the shop. Keep careful track of the amount of time it takes for the repair; the Lemon Laws in some states allow a claim if the car is in the shop for more than 30 days for the same issue.

 

[69cuda340s]

Ford will likely short change you on vehicle rental reimbursement. If you get any money back at all consider yourself lucky.

Definitely look into lemon law in your state. The amount of time it takes them to fix it you might be able to force them to buy it back. Or use it as leverage for rental reimbursement and/or get extended warranty thrown in.

But yeah this is how they roll. Buy new car and it breaks sorry back ordered parts, service tech shortages, inflation, no loaner car thats how its done. Need to cut costs cause billions sunk into EVs that no one wants to buy etc etc etc....

 

[ljamison78]

Unfortunately, unless you purchased an extended warranty there is no provision to pay for a rental car while your car is in the shop. Keep careful track of the amount of time it takes for the repair; the Lemon Laws in some states allow a claim if the car is in the shop for more than 30 days for the same issue.

Thank you for your response Mark. Someone did mention to me about the Lemon Law also if car is in shop for more than 30 days, which it looks like it will be, so for me to consult with an Lemon Law attorney at that time about my rights.

 

[69cuda340s]

Thank you for your response Mark. Someone did mention to me about the Lemon Law also if car is in shop for more than 30 days, which it looks like it will be, so for me to consult with an Lemon Law attorney at that time about my rights.

Lemon laws vary state to state. Good to know what law is in your state and does it apply if repaired in another state. Once you know law use it to put pressure on Ford to get off their behind and get it fixed and pay for rental.

 

[PugDad]

We have “good luck laws in Canada” if you happen to get a lemon vehicle.“Good luck with that!”

 

[ljamison78]

Lemon laws vary state to state. Good to know what law is in your state and does it apply if repaired in another state. Once you know law use it to put pressure on Ford to get off their behind and get it fixed and pay for rental.

Thank you for the advice. Luckily I live in Virginia and purchased the vehicle in Virginia which there is a Lemon Law here which says:

“If your new vehicle is a lemon, Virginia's Lemon Law requires the manufacturer of the car to refund your money or replace the vehicle.”

“If you have tried unsuccessfully to have your new vehicle (purchased in Virginia) repaired three or more times for the same problem, or the vehicle has been out of service for more than thirty days in one year, your vehicle may be classified as a lemon under the Virginia Motor Vehicle Warranty Enforcement Act”

Once it hits 30 days without my vehicle which will be here very soon, I plan on filing a claim with the Virginia attorney general and reaching out to a lemon law attorney for help if Ford Motor Company doesn’t want to act.

 

[PugDad]

Thank you for the advice. Luckily I live in Virginia and purchased the vehicle in Virginia which there is a Lemon Law here which says:

“If your new vehicle is a lemon, Virginia's Lemon Law requires the manufacturer of the car to refund your money or replace the vehicle.”

“If you have tried unsuccessfully to have your new vehicle (purchased in Virginia) repaired three or more times for the same problem, or the vehicle has been out of service for more than thirty days in one year, your vehicle may be classified as a lemon under the Virginia Motor Vehicle Warranty Enforcement Act”

Once it hits 30 days without my vehicle which will be here very soon, I plan on filing a claim with the Virginia attorney general and reaching out to a lemon law attorney for help if Ford Motor Company doesn’t want to act.

Hope it all works out for you.

 

[69cuda340s]

Thank you for the advice. Luckily I live in Virginia and purchased the vehicle in Virginia which there is a Lemon Law here which says:

“If your new vehicle is a lemon, Virginia's Lemon Law requires the manufacturer of the car to refund your money or replace the vehicle.”

“If you have tried unsuccessfully to have your new vehicle (purchased in Virginia) repaired three or more times for the same problem, or the vehicle has been out of service for more than thirty days in one year, your vehicle may be classified as a lemon under the Virginia Motor Vehicle Warranty Enforcement Act”

Once it hits 30 days without my vehicle which will be here very soon, I plan on filing a claim with the Virginia attorney general and reaching out to a lemon law attorney for help if Ford Motor Company doesn’t want to act.

Yep your on top of it. Once it hits 30 days which looks likely then they have to buy it back. Ford isn't gonna like it but they will be stuck due to that law.

 

[Mark S.]

Thank you for the advice. Luckily I live in Virginia and purchased the vehicle in Virginia which there is a Lemon Law here which says:

“If your new vehicle is a lemon, Virginia's Lemon Law requires the manufacturer of the car to refund your money or replace the vehicle.”

You might do some research prior to hiring a lawyer. The New Vehicle Limited Warranty--something most owners never read, but includes things we all agree to incidental to a new vehicle purchase--includes a requirement to go through mediation and arbitration prior to any lawsuits. Some States do not recognize these as valid. If your State is one of them you can go directly to a lawsuit if you choose, otherwise you must follow this process prior to any court proceedings. If your State requires you to follow through with the agreement you might as well go through it yourself without paying a lawyer. You are not bound to accept any resolution that results from the process, so if you don't agree with the mediator/arbitrator you still retain the option of legal action.

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