Stop order on moaning brakes TSB

Fuzzbear

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I had an appointment scheduled for this week to do the fix from TSB 23-2308 for the moaning brakes issue, and the dealership called to say Ford has issued a stop order on it and won’t allow the parts to be installed now.

I presume it’s because they’re reportedly working on another TSB coming in the fall for the problem, but this totally screws me over because I’m at 32,000 miles and will very likely be out of warranty when this new fix gets released.

Nothing I can do, right? I’m just doomed to have a bellowing whale whenever I reverse from cold, I guess. So frustrating.
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Dude

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Well a TSB isn’t a recall but you are already on record with the dealership to have TSB 23-2308 done and through no fault of your own the fix was delayed by Ford. I think you will get the update when Ford releases the fix but keep all your paperwork and ideally ask your dealership if they will hand you a piece of paper stating they will do the install when it becomes available. Of course these are just my opinions but I would try to get it in writing from the dealership.
 

Mark S.

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Nothing I can do, right? I’m just doomed to have a bellowing whale whenever I reverse from cold, I guess. So frustrating.
There are some things you can do. One is to limit the times you have to reverse when the brakes may be cold and wet. For example, you can reverse into a parking spot or garage.

Another is to apply brake and throttle together in conditions when you expect to hear the noise. I'm convinced the noise is related to moisture on the brake disc associate with light friction between the disc and pads. By using throttle and brake together you can push harder on the brake pedal thereby increasing the friction. This will heat up the disc and dry the moisture faster. If you decide to try this technique I suggest practicing somewhere away from obstacles. Apply hard pressure on the brake pedal, then apply a light pressure on the accelerator pedal--enough to hear the engine RPM increase. While holding light throttle pressure, slowly release brake pressure until the car starts moving.
 

Cursed Bronco

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Depends on how Ford classifies brakes. Some will classify brakes as power train, in which case the Ford Power train warranty is 5y/60k. I would also talk to the manager at the dealership and see if I special case can be made considering the circumstances.
 


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My understanding on progression of the TSB is something like this:
TSB 22-2326 for rear brake moan is superseded by TSB 23-2041; and TSB 23-2041 is superseded by 23-2308. So is TSB 23-2308 now superseded by something else??

I just ordered the parts kit for TSB 23-2308 (# DG9Z-2C150-C). I was planning to install it this weekend. WTF.

Note: I think the only thing that changes between the TSBs is the part number of the kits. It was DG9Z-2C150-A to a -B to -C
 

JamesT

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My dealership told me that a TSB is not necessarily the same as a warranty issue. So there might be cost on my end. It would probably be covered under extended warranty. Not sure.
 

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My understanding on progression of the TSB is something like this:
TSB 22-2326 for rear brake moan is superseded by TSB 23-2041; and TSB 23-2041 is superseded by 23-2308. So is TSB 23-2308 now superseded by something else??

I just ordered the parts kit for TSB 23-2308 (# DG9Z-2C150-C). I was planning to install it this weekend. WTF.

Note: I think the only thing that changes between the TSBs is the part number of the kits. It was DG9Z-2C150-A to a -B to -C
Yes except owners are posting that their dealership said it wouldn’t be until 4Q 2024 for the fix (no one yet stated it would be a TSB or something else)
You may as well carefully install 23-2308 since you have the parts - some said that fix worked for their vehicle
 

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..convinced the noise is related to moisture on the brake disc associated with light friction between the disc and pads..
I used to think that too however .. It can be 110°F no humidity and I could be driving long distance or short in that heat .. doesn’t matter… get home, put in reverse and there’s the backup sound from the brakes. Doesn’t last more than a few seconds but certainly no moisture could be on the brakes.

So I agree it’s related to moisture and I’ll add it’s also related to no moisture therefore the noise can happen pretty much under any conditions.
 

Robins21

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Depends on how Ford classifies brakes. Some will classify brakes as power train, in which case the Ford Power train warranty is 5y/60k. I would also talk to the manager at the dealership and see if I special case can be made considering the circumstances.
Unless something has changed from my time working in new car dealerships brakes were considered a wear item. I did a Google search for our 2021 Bronco Sport & found that they are covered for 12 months or 18,000 miles whichever comes first on pads, 3 years/36,000 miles on the braking system. A recall would be covered even if the vehicle is out of warranty, a TSB would not cover the repair if you are out of your basic warranty.
 


Mark S.

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I used to think that too however .. It can be 110°F no humidity and I could be driving long distance or short in that heat .. doesn’t matter… get home, put in reverse and there’s the backup sound from the brakes. Doesn’t last more than a few seconds but certainly no moisture could be on the brakes.

So I agree it’s related to moisture and I’ll add it’s also related to no moisture therefore the noise can happen pretty much under any conditions.
Well, there you go. I've had good luck eliminating the noise using the technique I described above. I live near St. Louis, so there aren't very many 110 F days with no moisture.
 

sajohnson

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Well a TSB isn’t a recall but you are already on record with the dealership to have TSB 23-2308 done and through no fault of your own the fix was delayed by Ford. I think you will get the update when Ford releases the fix but keep all your paperwork and ideally ask your dealership if they will hand you a piece of paper stating they will do the install when it becomes available. Of course these are just my opinions but I would try to get it in writing from the dealership.
This ^^^.

At least that is definitely the way it works for warranty repairs -- if the dealer is made aware of the issue during the warranty period but for some reason cannot correct the problem at that time, the repair is still covered under warranty whenever it is finally completed. One reason for that is to eliminate any incentive the dealers might have to drag their feet until the warranty expires.

Attempting to force the customer to pay because a TSB repair that was going to be done for free during the warranty period was delayed (through no fault of the owner) is unethical, at a minimum.

TSB or no, this job is (or should be) covered under warranty. A TSB indicates that it is a known problem that is so common that the mfr has come up with an official repair procedure.
 

Ford Motor Company

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I had an appointment scheduled for this week to do the fix from TSB 23-2308 for the moaning brakes issue, and the dealership called to say Ford has issued a stop order on it and won’t allow the parts to be installed now.

I presume it’s because they’re reportedly working on another TSB coming in the fall for the problem, but this totally screws me over because I’m at 32,000 miles and will very likely be out of warranty when this new fix gets released.

Nothing I can do, right? I’m just doomed to have a bellowing whale whenever I reverse from cold, I guess. So frustrating.
Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.
 

Scapino

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I installed the TSB this weekend (TSB 23-2308 using part number DG9Z-2C150-C). A couple of notes:

a) It did resolve my gawd awful moaning noise when backing up!

b) It was easier to install than I anticipated (the guy in the video struggled with it).

Pro tip: Get the rubber bushing started BEFORE you lube it up. Use a flat head screwdriver to get the lip of the bushing inserted into the caliper. Once it's started then lube up the bushing and caliper - it will slide right in. But if you lube it first, it will be too slippery and will be a b*tch to get that lip started.

c) The TSB kit was actually cheaper than replacing the OEM part.
OEM part = $15 per kit, TSB = $10 per kit.
I say this because if you can't get the TSB kit just replace it with the OEM parts. It will resolve your problem. Just depends on how long the bushing will last.

d) Going forward, I recommend just replacing the bushings & pins when doing a break job. Consider them a consumable.

e) Lastly, photo below showing the condition of the pins (and bushings) vs the replacement pins. You can see why they were making such noise. Don't know why the bushings are wearing out prematurely. But again, just replace them with whatever you can get (the TSB or OEM parts).

Ford Bronco Sport Stop order on moaning brakes TSB Pins.PNG
 

DirtyLuke

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Guys... this has been brought up MANY times and there are examples all over this forum. You initiated the warranty claim while still under warranty. Ford is obligated to attempt to correct the issue as many times as needed, and however long after warranty, until the issue is resolved.

If you don't believe me or the others on this forum who have experienced this exact scenario... call your dealer and ask them. If they give you grief, they are wrong and you can either call corporate or go to another dealer.
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