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Hi all, long-time forum lurker, first-time poster.
I recently ordered the OEM cross bars for my 2021 Outer Banks. I opened the box, put them in the basement, and didn't think about them for a few weeks (I'm a new dad, time for hobbies is limited right now). When I got around to installing them a few weeks later I found they didn't fit well and when I tried to secure them the torx key included for installation stripped the heads of two out of the four bolts that affix the cross bars to the roof rails.
I am no mechanic but I have done plenty of my own automotive work before. These bolts were crap and the torx key included was worse. They were defective in my opinion. I called and emailed Ford Customer Service, who were absolutely no help. Since the order was over 30 days old and I didn't keep the original box they refuse to accept a return and were not able to find me replacement bolts for the set up. I tried taking the two remaining functional bolts to Ace Hardware and Home Depot to find replacement but was unsuccessful. I took a chance and tried ordering new bolts from an OEM Ford Parts supplier but the ones labeled "Bronco Sport Cross Bar Bolts" weren't even close to a fit.
Does anyone have any sage advice as to how I can either facilitate a return or find some replacement bolts to get this thing installed?
Thanks in advance!
I recently ordered the OEM cross bars for my 2021 Outer Banks. I opened the box, put them in the basement, and didn't think about them for a few weeks (I'm a new dad, time for hobbies is limited right now). When I got around to installing them a few weeks later I found they didn't fit well and when I tried to secure them the torx key included for installation stripped the heads of two out of the four bolts that affix the cross bars to the roof rails.
I am no mechanic but I have done plenty of my own automotive work before. These bolts were crap and the torx key included was worse. They were defective in my opinion. I called and emailed Ford Customer Service, who were absolutely no help. Since the order was over 30 days old and I didn't keep the original box they refuse to accept a return and were not able to find me replacement bolts for the set up. I tried taking the two remaining functional bolts to Ace Hardware and Home Depot to find replacement but was unsuccessful. I took a chance and tried ordering new bolts from an OEM Ford Parts supplier but the ones labeled "Bronco Sport Cross Bar Bolts" weren't even close to a fit.
Does anyone have any sage advice as to how I can either facilitate a return or find some replacement bolts to get this thing installed?
Thanks in advance!
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