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I have a problem with the Sync 3 system not making a correct connection to my phone (for actual phone calls), regardless of it connecting through Bluetooth or being plugged in. It seems to be worse when receiving a call then if I call out. About 80 percent of the time I get a call neither end can hear each other. We can disconnect the call and try again and will still get the problem. I tried deleting the phone book and that didn't help. It connects Android Auto apps fine though and plays music from my phone without issue. Has anyone else had this problem and figured out a way to fix it? If it helps I've got a Samsung Galaxy S20+.
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