Not the best start to ownership [moonroof]

BritNowInOhio

Big Bend
Member
First Name
Ian
Joined
May 14, 2024
Threads
1
Messages
6
Reaction score
18
Location
Lost in Ohio
Vehicle(s)
Ford Bronco Sport
So I picked up my Eruption Green Big Bend about six weeks ago and I’ve been delighted with it.
Except that the moonroof broke and stuck open. I eventually got it closed, bit by bit, but then it was stuck closed with the sunshade stuck open.

However, whilst I’m obviously very disappointed with this, my main source of ire has been with the dealer response. Coming up to two weeks that they’ve had the car and with seemingly little to no progress. Just a series of fobbing offs about the tech trying different reinitialisation techniques.
So, two out of six weeks of having the car, I’ve not actually had the car.

A bit of a kick in the teeth since I waited a little longer to get this one because of the moonroof and I passed on an EG OB with the Black Diamond pack (those gorgeous wheels) because it didn’t have the roof.
Hindsight is 20/20, I guess.
Sponsored

 

Bucko

Outer Banks
Well-Known Member
First Name
Kevin
Joined
Mar 16, 2023
Threads
46
Messages
2,008
Reaction score
2,858
Location
Gainesville
Vehicle(s)
2023 Ford Bronco Sport Outer Banks Area51
Yet another otherwise happy customer soured by Ford's maintenance network. I sure hope someone at Ford is listening...
Hear, hear...
 

PaulOinMA

Badlands
Well-Known Member
First Name
Paul
Joined
Jun 9, 2021
Threads
1
Messages
414
Reaction score
439
Location
MA
Vehicle(s)
'23 BS, '22 FE, '04 Audi TT, '66 Austin Moke
Ordered my wife's BL and my FE without them. Didn't want $1,600 option I never use on a $40k Escape. We're both glad we don't have them.

Large moonroofs like on the Escape also add weight in the worst place. Like driving around with somebody on the roof.
 


gatornek

Badlands
Well-Known Member
Joined
May 5, 2023
Threads
38
Messages
677
Reaction score
787
Location
Miami
Vehicle(s)
2023 Bronco Sport; 2016 Mustang 2.3
whilst I’m obviously
Though, as my username reveals, I’m not originally from the USA
I honestly picked up on it before I saw your username. 😅


Sorry to hear about your moonroof. It's strange. I honestly haven't heard of a sunroof or moonroof being garbage from factory in a LONG TIME. It used to be commonplace twenty years ago, where as some have said, you wanted to avoid the option because it was just an extra thing that would break. But haven't seen one be a problem that wasn't from user neglect in a while.
 

Ford Motor Company

First Edition
Well-Known Member
First Name
Ford
Joined
May 26, 2021
Threads
7
Messages
1,087
Reaction score
791
Location
Dearborn
Vehicle(s)
Bronco, Bronco Sport
So I picked up my Eruption Green Big Bend about six weeks ago and I’ve been delighted with it.
Except that the moonroof broke and stuck open. I eventually got it closed, bit by bit, but then it was stuck closed with the sunshade stuck open.

However, whilst I’m obviously very disappointed with this, my main source of ire has been with the dealer response. Coming up to two weeks that they’ve had the car and with seemingly little to no progress. Just a series of fobbing offs about the tech trying different reinitialisation techniques.
So, two out of six weeks of having the car, I’ve not actually had the car.

A bit of a kick in the teeth since I waited a little longer to get this one because of the moonroof and I passed on an EG OB with the Black Diamond pack (those gorgeous wheels) because it didn’t have the roof.
Hindsight is 20/20, I guess.
Good morning. Would you please send over a private message with your VIN and dealer info so I can look into this moonroof concern on my end?
 
OP
OP
BritNowInOhio

BritNowInOhio

Big Bend
Member
First Name
Ian
Joined
May 14, 2024
Threads
1
Messages
6
Reaction score
18
Location
Lost in Ohio
Vehicle(s)
Ford Bronco Sport
Ordered my wife's BL and my FE without them. Didn't want $1,600 option I never use on a $40k Escape. We're both glad we don't have them.

Large moonroofs like on the Escape also add weight in the worst place. Like driving around with somebody on the roof.
I had a convertible before moving to the States and I adored it. Convertible options here that aren’t RWD are limited (a RWD car wouldn’t get up our driveway in the winter), so a sunroof is the next best thing to a ragtop.
Ford Bronco Sport Not the best start to ownership [moonroof] IMG_1522
 


sajohnson

Badlands
Well-Known Member
Joined
Dec 1, 2021
Threads
20
Messages
1,367
Reaction score
1,228
Location
MIDDLETOWN, MD
Vehicle(s)
'22 Badlands ordered 12/17/2021 - Arrived 3/25/22
So I picked up my Eruption Green Big Bend about six weeks ago and I’ve been delighted with it.
Except that the moonroof broke and stuck open. I eventually got it closed, bit by bit, but then it was stuck closed with the sunshade stuck open.

However, whilst I’m obviously very disappointed with this, my main source of ire has been with the dealer response. Coming up to two weeks that they’ve had the car and with seemingly little to no progress. Just a series of fobbing offs about the tech trying different reinitialisation techniques.
So, two out of six weeks of having the car, I’ve not actually had the car.

A bit of a kick in the teeth since I waited a little longer to get this one because of the moonroof and I passed on an EG OB with the Black Diamond pack (those gorgeous wheels) because it didn’t have the roof.
Hindsight is 20/20, I guess.
While there are obviously delays that are beyond the dealer's control, if it was SOP for dealers to provide a loaner car, that would give them some incentive to get vehicles repaired ASAP.

In addition, it is the right thing to do. There is at least an implied contract between the buyer and the mfr -- the buyer promises to pay the mfr tens of thousands of dollars, and in return, the mfr agrees to provide a reasonably reliable vehicle. Of course not every car is trouble-free, most people understand that. Being given a loaner goes a long way toward easing any aggravation.

Some dealers do give customers a loaner -- at least for warranty work -- but for those that do not, they have no reason to be in a hurry to get the vehicle back to the owner, especially when it is warranty work (often lower priority).

In this case the delay may be legit, or it may be that the dealer has a lot of customer paid (more $$) work that keeps bumping the sunroof repair back.
 

DWG

Badlands
Well-Known Member
First Name
David
Joined
Jun 19, 2023
Threads
7
Messages
97
Reaction score
71
Location
New Jersey
Vehicle(s)
2019 Edge, 2024 Bronco Sport Badlands
I would not be happy about the lack of progress from the dealer. I would start by calling Ford Customer Service and opening up a case file and give the case number to the dealer. I would also have a conversation with the dealer regarding what have they done to try and fix the problem and have they contacted Ford engineering for assistance to get the moon roof fixed. They may have done this already (or not). Ford may have some insight from customers across the country with a similar issue and maybe a fix if they have seen the issue previously.
 

PaulOinMA

Badlands
Well-Known Member
First Name
Paul
Joined
Jun 9, 2021
Threads
1
Messages
414
Reaction score
439
Location
MA
Vehicle(s)
'23 BS, '22 FE, '04 Audi TT, '66 Austin Moke
I had a convertible before moving to the States and I adored it.
My wife is an Anglophile. My wife has an '04 TT roadster and '66 Moke. Need to put the battery back in the Moke and get it inspected. Picture in the "what else you drive" thread.

Never should have sold my '66 Cooper 970S.
 
OP
OP
BritNowInOhio

BritNowInOhio

Big Bend
Member
First Name
Ian
Joined
May 14, 2024
Threads
1
Messages
6
Reaction score
18
Location
Lost in Ohio
Vehicle(s)
Ford Bronco Sport
While there are obviously delays that are beyond the dealer's control, if it was SOP for dealers to provide a loaner car, that would give them some incentive to get vehicles repaired ASAP.

In addition, it is the right thing to do. There is at least an implied contract between the buyer and the mfr -- the buyer promises to pay the mfr tens of thousands of dollars, and in return, the mfr agrees to provide a reasonably reliable vehicle. Of course not every car is trouble-free, most people understand that. Being given a loaner goes a long way toward easing any aggravation.

Some dealers do give customers a loaner -- at least for warranty work -- but for those that do not, they have no reason to be in a hurry to get the vehicle back to the owner, especially when it is warranty work (often lower priority).

In this case the delay may be legit, or it may be that the dealer has a lot of customer paid (more $$) work that keeps bumping the sunroof repair back.
I hadn’t made this clear, but to confirm the dealership did give me a rental while all this is going on. It’s an Edge which is bigger than I need and has already almost led to an “Austin Powers-corridor” moment at the top of our drive.
Seriously, I would have much, much rather had an EcoSport instead of an Edge.
 

sajohnson

Badlands
Well-Known Member
Joined
Dec 1, 2021
Threads
20
Messages
1,367
Reaction score
1,228
Location
MIDDLETOWN, MD
Vehicle(s)
'22 Badlands ordered 12/17/2021 - Arrived 3/25/22
I hadn’t made this clear, but to confirm the dealership did give me a rental while all this is going on. It’s an Edge which is bigger than I need and has already almost led to an “Austin Powers-corridor” moment at the top of our drive.
Seriously, I would have much, much rather had an EcoSport instead of an Edge.
I'm glad to hear you got a loaner, even though it is not the model you would have preferred.

Years ago, when I bought my 2002 WRX (same dealer we bought the BS BL from) it had several recalls (unusual for Subaru). They did give us a loaner each time (IIRC) but on one occasion it was a full-size, crew cab, 4x4 Dodge 2500 pickup truck with an 8 foot bed. I had to help my wife get into it! She loved it because of the ride height, I hated it because it was so damn big -- but at least it was something to drive. We exchanged it for something else after a few days.

Ideally, loaner vehicles would be standard.
Sponsored

 
 




Top