Liftgate Does not Open with Intelligent Access - but Glass Does

[PaulyDoubleD]

Does anyone have a solution for the rear liftgate Intelligent Access unlocking issue? That is, the glass will unlock upon going near the tailgate of a locked Bronco with the key (Intelligent Access) and pressing the glass button, but the liftgate will not unlock the same way. It did when I first got the Bronco in January. Now it does not. If I open a door with Intelligent Access or unlock from the remote the tailgate unlocks. But not automatically upon presense of the key at the tailgate on the first press of the tailgate button. I see others complaining of the same issue in other forums with no solution. Firmware is up to date and updates made no difference, but probably caused it at some point since January. Thanks if anyone has a fix for this before I take it to the dealer for service.

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[13MikeH]

I'll figure out what I did/didn't do but mine opens with proximity. Noticed it by "accident" mountain biking the other day. Went to push on the gate opener and pop...it opened.

 

[13MikeH]

Stopped working on mine same day I did the update to sync, But there was a thread discussing it related to update so I never looked for a work around. guess it may have to wait for next update to patch it.

Odd...I also did the synch update, still works. Next patch may solve your issues.

 

[tRex]

Regrettably I hadn't paid attention to any updates status but, I wasn't originally aware of this intelligent unlocking at the tailgate and hatch window. It was working normally and then, 1 day the same as reported here -- the hatch wouldn't be unlocked while the glass would be, with the key in proximity. FOR ONE DAY -- then it resumed normal operation for both the next day and since -- but I have no explanation for it.

 

[o0260o]

Mine refused to unlock itself today. The rear tail lamps blink but hatch remains locked. Glass opens. Weird.

 

[realworld51]

Does anyone have a solution for the rear liftgate Intelligent Access unlocking issue? That is, the glass will unlock upon going near the tailgate of a locked Bronco with the key (Intelligent Access) and pressing the glass button, but the liftgate will not unlock the same way. It did when I first got the Bronco in January. Now it does not. If I open a door with Intelligent Access or unlock from the remote the tailgate unlocks. But not automatically upon presense of the key at the tailgate on the first press of the tailgate button. I see others complaining of the same issue in other forums with no solution. Firmware is up to date and updates made no difference, but probably caused it at some point since January. Thanks if anyone has a fix for this before I take it to the dealer for service.

You’re definitely not alone. Same failure to ‘proximity unlock’ the liftgate after working flawlessly since January.

 

[MKohlman]

You’re definitely not alone. Same failure to ‘proximity unlock’ the liftgate after working flawlessly since January.

As others have observed, this issue seems to have surfaced after the SYNC 3.4.21098 update began pushing out (May-ish). I know for myself that was around the time I first noticed this no longer worked.

It would be interesting to know if someone is on a different version of SYNC and is still seeing the problem...

 

[13MikeH]

It's just weird that it works for a lot of people and seems to be an issue for others. I used a thumb drive to update. Haven't had any issues so far. Has to be some reasoning behind the issue.

 

[ZeroCool]

Mine is doing this too minor inconvenience. I can push a button lol.

it seems to be intermittent though which is odd.

 

[Slewis95407]

As others have observed, this issue seems to have surfaced after the SYNC 3.4.21098 update began pushing out (May-ish). I know for myself that was around the time I first noticed this no longer worked.

It would be interesting to know if someone is on a different version of SYNC and is still seeing the problem...

Mine happened after sync 3.4 21020 updated mid June purchased BB June 1

 

[Slewis95407]

Does anyone have a solution for the rear liftgate Intelligent Access unlocking issue? That is, the glass will unlock upon going near the tailgate of a locked Bronco with the key (Intelligent Access) and pressing the glass button, but the liftgate will not unlock the same way. It did when I first got the Bronco in January. Now it does not. If I open a door with Intelligent Access or unlock from the remote the tailgate unlocks. But not automatically upon presense of the key at the tailgate on the first press of the tailgate button. I see others complaining of the same issue in other forums with no solution. Firmware is up to date and updates made no difference, but probably caused it at some point since January. Thanks if anyone has a fix for this before I take it to the dealer for service.

Updated sync 3.4 21020 to 3.4 21098. Lift gate works properly again.

 

[Bronco7221]

Updated sync 3.4 21020 to 3.4 21098. Lift gate works properly again.

Unfortunately that didn’t resolve it for me

 

[Bronclahoma]

A word of caution on hatches with a lift glass. If the glass is not latched good and the hatch is slammed it can fracture the glass. When I pick up orders at Walmart I watch the folks. They always seem to struggle with getting the hatch open. I usually just get out and do it.

 

[13MikeH]

Updated sync 3.4 21020 to 3.4 21098. Lift gate works properly again.

makes me nervous. Mine worked with the first update...hopefully this doesn't mess mine up Glad it resolved that bug.

 

[DonD]

I think i finally solved this issue. I have been messing around with it for weeks trying different things, Last night i decided to using the key fob to open the lift gate i hit the button 2x it opened i closed it locked the truck and tried the button and to my surprise and joy it opened! I hope this works for other people, I know i missed being able to open the hatch without having to unlock the truck first.

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