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Having been told by my Dealer ( Chapman Ford) after my BS got to the them, that They did not do Price Protection, I called Ford Customer Service and Marketing and was told I had Price Protection, just as I thought, on my January, 2022 ordered BS. When I asked what I should do, when I picked up my car and being refused Price Protection, they said call 800-392-3673 and file a complaint and that it would be handled by Ford and if found in my favor, I would be getting a check from my dealer, for the difference.
So, I pick up my car last week and everything goes as expected, price protection denied. A few days later, I call the above number and eventually get sent back to Ford Marketing, then back to the above number 2-3 more times and back to Marketing where I'm now talking to the 2nd person there after the first had me on hold "while she looked something up" only to be transferred back to the automated system. So I ask the second person for her extension number, just incase, she says she has no extension! OK, here's my problem, I say. Denied Price Protection, Asked me, what and when I ordered, answer, 1/28/22 BS BL. She "checks the system" and comes back with The Bronco has had Price Protection since March of 2021. I tell her I didn't order a Bronco, I ordered a BS BL, rinse repeat, two more times and she comes back with "They are all the same". I tell her it was on their web site for most of 2022, 1/22-6/22? that the BS was one of the Price Protected cars. Now she comes back with "when you can prove that, send the info to so and so email address and we will take a look at it. Well, only thing I have is a screen shot of the $1000 order incentive!
Now, in my late 60's I don't have the best memory any more but unless I am very sadly mistaken, Price protection included 3 things, the above $1000 order incentive, which I got but also the better of the Ford finance interest rates based on order date or delivery date and if the Price went up, after you ordered, you were locked in to the ordered price. Apparently I need to prove this, last point, to Ford Marketing or whomever they eventually route me to.
So, If anyone has a screen shot or email from Ford, showing this last point, Please post it here or forward to me! My car went up 2K between order and delivery.
So, I pick up my car last week and everything goes as expected, price protection denied. A few days later, I call the above number and eventually get sent back to Ford Marketing, then back to the above number 2-3 more times and back to Marketing where I'm now talking to the 2nd person there after the first had me on hold "while she looked something up" only to be transferred back to the automated system. So I ask the second person for her extension number, just incase, she says she has no extension! OK, here's my problem, I say. Denied Price Protection, Asked me, what and when I ordered, answer, 1/28/22 BS BL. She "checks the system" and comes back with The Bronco has had Price Protection since March of 2021. I tell her I didn't order a Bronco, I ordered a BS BL, rinse repeat, two more times and she comes back with "They are all the same". I tell her it was on their web site for most of 2022, 1/22-6/22? that the BS was one of the Price Protected cars. Now she comes back with "when you can prove that, send the info to so and so email address and we will take a look at it. Well, only thing I have is a screen shot of the $1000 order incentive!
Now, in my late 60's I don't have the best memory any more but unless I am very sadly mistaken, Price protection included 3 things, the above $1000 order incentive, which I got but also the better of the Ford finance interest rates based on order date or delivery date and if the Price went up, after you ordered, you were locked in to the ordered price. Apparently I need to prove this, last point, to Ford Marketing or whomever they eventually route me to.
So, If anyone has a screen shot or email from Ford, showing this last point, Please post it here or forward to me! My car went up 2K between order and delivery.
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