Ford App not working (iPhone)

[BabyBen]

On my iphone I had to uninstall the app and then reload it and sign in. Works now

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[Dude]

On my iphone I had to uninstall the app and then reload it and sign in. Works now

Yep seems to be a variety of solutions that works depending on the circumstances (captured in Post #5). So far it seems that almost everyone has the FordPass App working on their iPhone.

 

[rootdoc]

iphone software is updated to 17.5.1, updated 5.0.1 Fordpass app is installed. Storage on iphoneSE still has 8GB open after installing FordPass app. And yet I still get the white screen when accessing the app.
Is it just that the older model iphone can't handle newer software?

 

[Dude]

iphone software is updated to 17.5.1, updated 5.0.1 Fordpass app is installed. Storage on iphoneSE still has 8GB open after installing FordPass app. And yet I still get the white screen when accessing the app.
Is it just that the older model iphone can't handle newer software?

Do you have a 64G iPhone SE? Ask @Bucko which iPhone his wife has.

SE 2nd and 3rd Gen are both supported for many more years. So no reason FordPass App shouldn’t work.

App doesn’t take much space itself as you can see from my pic.

Please post a pic of your Sync screen (black out your VIN) so we can see the Sync version currently installed. Don’t scan for Sync updates or use the Ford website to check.

If you have Sync 23188 perhaps next step is to call this Ford # and get a case created: +1 (833) 389-0848

 

[Dude]

@rootdoc see this link which says:

“If the issue still persists for you, could you please DM ‘Lu - FordPass Product Manager’ your VIN and FP account

https://fpcommunity.ford.com/t5/Chat/New-5-0-Update-App-doesn-t-get-past-blank-white-screen/m-p/14952#M2833

You will need to create an account (Register) with FordPass Community then verify an email they send to you to verify your email address.

 

[Dude]

For those owners with iPhones that do not work with FordPass:

Create an account (Register) with FordPass Community then verify an email they send to you to verify your email address.

Read newest comments at this link … (sort in Newest to Oldest order)

https://fpcommunity.ford.com/t5/Chat/New-5-0-Update-App-doesn-t-get-past-blank-white-screen/m-p/14952#M2833

 

[Dude]

More info, on FordPass Community I see these updates:

https://fpcommunity.ford.com/t5/Chat/New-5-0-Update-App-doesn-t-get-past-blank-white-screen/m-p/14952#M2833

01 June 2024 11:52 11 - edited ‎01 June 2024 11:53
“FordPass App v5.0.1 fixed the issue where remote controls like lock/unlock/remote start/climate didn’t load. Unfortunately, that doesn’t fix the issue where the entire screen is blank. The team is actively investigating the issue. Sharing your VIN and account info would help us gather more data to triage the issue more effectively. I will provide an update once a root cause is identified and a fix is available. I am very sorry about the trouble.”

04 June 2024 01:28 13
“For those who have shared Vin and account information with me, thank you so much for the information.

We believe we have a fix for this issue (where the entire screen is blank.). If you are comfortable and willing, we could invite you to the testFlight to give that update a try to verify that the issue has been fixed for you personally before we release it to general public.

If you are willing to give it a try, could you please DM the email you'd like to use to receive a TestFlight invite? Thank you for your help and patience as we work through the issue.”

04 June 2024 08:46 20
“Thank you all so much for sharing the emails. We are really grateful and appreciate it. We are targeting to release a TestFlight build tomorrow (to fix issue where the entire screen is blank).. I will keep all of you informed here.”

Remember … these are on FordPass Community:

https://fpcommunity.ford.com/t5/Chat/New-5-0-Update-App-doesn-t-get-past-blank-white-screen/m-p/14952#M2833

 

[rootdoc]

Yesterday I called the FordPass assistance line. The tech support person didn't have any updated news other than they know there are some problems with the app and that the app engineers are working on it. The tech support person directed me to the In-Vehicle Technology dept. for some of my other questions regarding Sync3. The In-Vehicle Technical Assistance rep was extremely helpful, and even advised me on a work around for the FordPass app.
Go through the steps again to delete the app from you phone. Go to your phone settings and adjust text size to the smallest size. Then reinstall the FordPass app on your phone.
Voila! I'm finally able to open the ForPass app!

 

[Dude]

Yesterday I called the FordPass assistance line. The tech support person didn't have any updated news other than they know there are some problems with the app and that the app engineers are working on it. The tech support person directed me to the In-Vehicle Technology dept. for some of my other questions regarding Sync3. The In-Vehicle Technical Assistance rep was extremely helpful, and even advised me on a work around for the FordPass app.
Go through the steps again to delete the app from you phone. Go to your phone settings and adjust text size to the smallest size. Then reinstall the FordPass app on your phone.
Voila! I'm finally able to open the ForPass app!

That must be the App fix for iPhones made yesterday by the FordPass team. It’s available on their TestFlight server by email invite but I’m sure they will release the v5.0.2 or latest to Apple App Store soon.

glad you found a workaround for now!

 

[Bucko]

Do you have a 64G iPhone SE? Ask @Bucko which iPhone his wife has.

SE 2nd and 3rd Gen are both supported for many more years. So no reason FordPass App shouldn’t work.

App doesn’t take much space itself as you can see from my pic.

Please post a pic of your Sync screen (black out your VIN) so we can see the Sync version currently installed. Don’t scan for Sync updates or use the Ford website to check.

If you have Sync 23188 perhaps next step is to call this Ford # and get a case created: +1 (833) 389-0848

Her phone is the 14 model.

 

[Dude]

Her phone is the 14 model.

iPhone model doesn’t matter for the white screen issue… have your wife update FordPass App to v5.0.2 on her iPhone

 

[Bucko]

Everything now works with the 5.02 release except we no longer can see the owners manual. We used to be able to see that.

 

[Dude]

Everything now works with the 5.02 release except we no longer can see the owners manual. We used to be able to see that.

Owners manual and a number of other items that were in the older version are not yet in FordPass 5.0.x

See https://www.broncosportforum.com/forum/threads/list-of-missing-and-desired-fordpass-app-features.11460/

 

[Dude]

FYI… Ford’s FordPass Community is going away end of July 2024.

https://www.broncosportforum.com/forum/threads/list-of-missing-and-desired-fordpass-app-features.11460/post-196882

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