I had a very similar issue. I first reserved the base then when I ordered I upgraded to big bend and options but the order went through before he sent it and it was base, wrong color, no options.As per my dealer on 7 / 14 placed reservation trim level specific only! Dealer moved it along, then on my ford account it was showing as a submitted order? but with wrong color and no options. Was told by dealer to reorder using the build and price! did that next order went to my dealer and he moved it along now that order is showing up on my ford account. Dealer had to talk to ford rep to cancel the first reserved order!!!