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This is why- Family owned and I'm guessing only one store. Not that a family-owned store would be automatically better but there's a good chance that the owner is involved directly with the operations on a day to day basis and has built relationships with repeat customers such as yourself. Most...

My experience was a little different-- dropped it on Sunday for a first thing Monday appointment, they didn't look at it until late Thursday-- but shows the same complete lack of respect for the customer's time. The dealer experience is consistently awful. Hope you find one that is decent.

Sure could but I'd rather have them deal with the transmission issues while under warranty then unload it as soon as the warranty goes up on something else. Rant time. TL/DR- $46K for this was about $10K too much. Ford's bean counters ruin everything. I am a Ford fan and stockholder for a very...

Interesting "fix" of sorts. I'm a bit leery of the Marvel Mystery Oil, Stop-Leak, etc additives generally speaking but there is something to the research you did on the trans and torque converter and how GM handled it. End of the day, I really can't tell what the issue is, just that it...

Two dealers, two different transmission specialists at both and my 26K mile 2023 Heritage Limited still shifts rough at low speeds primarily (20-45mph or so). I've had it documented as well but no fix, they keep telling me they can't find anything and have reprogrammed it twice. I also have...

Great, I can have them do my battery recall and this at the same time.

@OP: Is your vehicle still under manufacturer warranty? If so, get in the queue for a replacement now. Ford dealers are 2-3 weeks out in my area for repairs, even if it's a minor one. I would also speak with the service manager (not advisor) and see if they can get you a dealer demo as a loaner...

QFT. @Ford Motor Company needs to get better with its dealer experience overall.

I have the same visceral reaction to that and several other vehicles: --an Altima with a floppy fender/bumper. Sentras and Taltimas (Rogue) also qualify. --a 10+ year old Civic or Corolla with a shopping cart wing and the entire Pep Boys catalog of stick on "tuner" parts, bonus points if...

This just in: Silly fake hood scoop that is held onto the hood of the car with a couple strips of tape cannot take turbulence from air moving into it at 70mph with no exit and flies off. In other news, water is wet, fire is hot, and politicians lie. Film at 11.

Crack a window, problem solved. Bigger problem: Ford doesn't sell the Everest in the USDM. Might be a bit more challenging to fix that than opening a window.

Quality is Job #1, right? I also still think they screwed up by spinning off Volvo to the CCP.

Sorry to hear and as others have said- you should shop that transmission replacement around. Check for a transmission repair specialist shop in your area. Or a shop that does swaps. There's likely a crate trans or a junkyard unit out there that could work. That being said, if you wind up...

At least you have a rear camera washer. Fully loaded my lily white ass, Ford.

Maryland here, too. I always make sure I use all-season fluid. Was at Costco yesterday and they had 2 gallons of Rain-X All season, good to -25 for $7.49. Stock up. ;)

The app is pretty worthless. When I lost my key I could get into the vehicle, turn it on and off but not drive it back home. Had to have it towed because of it. If anything the app should be able to be used as a key but that feature is restricted only to the Mach-E and Lightning. The other day...

100%. Anyone that is buying a new car and doesn't get it is asking for a bad experience. FoMoCo charged me $950 for the gap back in July, and I got a 2.9% rate for 60 months. Well worth the peace of mind even if I hopefully never need it. Also: Check with credit unions on gap coverage, too...

I can't believe I'm the first to say it but... that'll buff right out. In all seriousness, glad you're okay. Sorry about the vehicle but it can be replaced. You can't. And judging by the damage, I would be shocked if the frame wasn't bent.

Gonna preface it by saying that is a relatively low mileage for shocks to wear out but most certainly not unheard of. I've replaced wheel bearings on a VW at 8K and shocks at 20K miles-- well before I raced it. They should have both lasted around 35-40K with normal usage. Most of your...

First time I've ever had that issue with that location. The key fell under the passenger seat once and I got the notice... but still could drive.